A. the ArchiPro website (“Website”), any related websites or apps, plug-ins and browser extensions that ArchiPro may own and/or operate. This may include social media pages or accounts operated by ArchiPro; and
B. all other services we provide, including advertising, membership and event services,
((A) and (B) above are collectively referred to in this Policy as the “Services”).
“Personal information” means information about an identifiable individual (a natural person). For example, your name, email, address, telephone number, bank account details, payment information, support queries and community comments.
By using the Website or Services or providing us with information, you acknowledge and agree to the terms of this Policy.
1. CHANGES TO POLICY
1.1. This Policy is dated October 2021. We may change this Policy from time to time by uploading a revised policy on the Website. The change will apply from the date that we upload the revised policy. You are encouraged to review the Policy whenever you visit the Website to make sure you understand how any personal information you provide will be used.
2. INFORMATION WE MAY COLLECT
2.1. When you visit the Website or use our Services, we may collect the information outlined below, some of which is personal information. Wherever possible, we will collect personal information from you directly.
2.2. Information you provide us: when you use the Website or Services, we may collect personal information provided directly by you such as:
(a) when you register on the Website, you provide registration or account information including your name, username, email or other addresses, password, interests and other profile information (which may include your contact details and job title if you are registering on behalf of a business);
(b) if you are a registered user, you may submit, post, or create content on the Website or through related Services including photos, pictures, messages, comments, proposals, design boards and reviews;
(c) when you complete an application to use or participate in any Services, the application or your use of, or participation in, the Service may require you to provide personal information (for example, your participation at an ArchiPro event may require your name and contact details);
(d) you may provide us information (for example, your name and email address) when you provide feedback or complete an enquiry form, or when you otherwise communicate with us or other users in relation to the Website or a Service.
If you don’t want to provide us with personal information, you don’t have to, but it might mean you can’t use some parts of the Website or Services.
2.3. Information from others:
We may collect information that others make available to us, such as:
(a) Third party platforms: information from third party platforms (e.g. Google, Facebook or LinkedIn, when you allow those platforms to share information with us or if you link, connect, or log in to your ArchiPro account using a third party service. Such information includes your registration and profile information from that service, however, ArchiPro is unable to guarantee the accuracy of personal information .
(b) Other third parties: information about you and your browsing activities received from our advertising, marketing and research service providers;
(c) Publicly available information: to the extent permitted by law, we may collect information about you that is publicly available;
(a) Operation of Website: to operate the Website or specific features or settings on the Website;
(c) Location: When you use the Services, we may collect different types of information about your general location (such as your general location and your IP address). Most mobile devices allow you to control or disable the use of location services for applications in the device’s settings menu.
(d) Cookies may be session cookies (which expire when you close your browser) or persistent cookies (which stay on your browser until deleted). Personal information cannot be collected via cookies and other tracking technology.
3. HOW WE USE YOUR INFORMATION
3.1. We use your personal information primarily to operate the Website and provide you the Services, and to manage our Services and our relationship with you. We may also use your personal information in the following ways:
(a) to contact you about your account, registration or use of the Website or Services;
(b) to respond to your enquiries or requests;
(c) to enable you to communicate with other users of our Services;
(d) to personalise your experience on the Website or with our Services;
(e) to market the Website and our Services to you, including customised promotions, marketing or advertising and customised third party advertising (unless you opt out by updating your email preferences or unsubscribing);
(f) to help you publish things on the Website, such as your public profile, feedback and comments;
(g) to improve the Website and the Services we provide;
(h) if applicable, to engage with third party payment processors to bill and to collect money that you owe us, including authorising and processing credit card transactions (ArchiPro does not collect or store credit card information. This is held by our third party payment processors);
(i) to provide feedback to professionals and product providers using our Services;
(j) to create and provide analytics information (on an anonymised and/or aggregated basis) to other users of the Services (such as professionals and product providers);
(k) to detect and prevent any fraud or malicious activity;
(l) to enforce compliance with our agreements with you (for example, under our Standard Terms of Service, Advertising Terms or Event Terms) or otherwise protect and/or enforce our legal rights and interests, including defending any claim;
(m) to administer the Website and Services for internal business administration (for example, troubleshooting, data analysis, testing, research, statistical and survey purposes);
(n) to back-up our systems and to improve the security of the Website;
(o) to ensure we comply with the law, including disclosures authorised under the Privacy Act 1988 (Cth) (the “Privacy Act”);
(p) for any other purpose authorised by you.
3.2. DISCLOSURE OF YOUR INFORMATION
We may disclose your information:
(a) to any person authorised by you (including to product suppliers or other professionals where you submit an enquiry form to such person via the Website);
(b) to other users of the Website or Services, where the nature of the Service is such that your information is intended to be made publicly available (for example, personal information disclosed by a professional or product provider through advertising);
(c) to other users of the Website or Services, where you have chosen to share that information through a functionality of the Website or Service;
(d) to our third party service providers that support the Website and Services, as reasonably needed for the uses described in this Policy. This may include any person that hosts or maintains any underlying IT system or data centre that we use to provide the Website or Services;
(e) to other third parties and/or users of the Services for the purposes of statistical, industry and market analysis, demographic profiling, marketing and advertising, and other business purposes (where the information is anonymised and/or aggregated and is not personal information). This may include disclosure of analytics information (in a form that is anonymised and does not directly identify you) to users (such as professionals and product suppliers) of the Services.
(f) to our third party payment processors;
(g) to another company within the ArchiPro group;
(h) to regulators, law enforcement bodies, government agencies, courts or other third parties if required to comply with applicable laws or regulations;
(i) for the purposes of exercising, establishing or defending our legal rights, or investigating, protecting against or preventing, fraud or unauthorised transactions; and
(j) to any actual or potential buyer (and its agents and advisors) in connection with an actual or proposed purchase, merger or acquisition of any part of our business.
3.3. ArchiPro is an Australian-incorporated company. However, a business that supports our services and products may be located outside Australia. Some of our service providers or the services they provide (like cloud storage services), may be based outside Australia. This may mean we transfer your personal information to a service provider in another country. We will only transfer such information:
(a) if we have reasonable grounds to believe that the overseas service provider is subject to laws which provide comparable safeguards as the Privacy Act, or agrees to be bound by comparable safeguards (for example, this may include where we transfer data to a cloud storage provider that acts as our agent); or
(b) if we have expressly informed you that the overseas service provider may not be required to protect the information in a way that provides comparable safeguards, and have obtained your authorisation to the disclosure on that basis.
By providing us with your personal information, you consent to your personal information being used, stored and disclosed overseas (and acknowledge that no additional obligations that may apply to the overseas disclosure of personal information other than those specified in the Privacy Act will apply).
4. ANONYMITY OR PSEUDONYMITY
4.1. We will, if practicable, allow you to use a pseudonym or to not identify yourself (unless this is impractical or against the law (including the Privacy Act)).
4.2. In many instances, if you do not provide us with some of your personal information we may not be able to provide you with the relevant Service or information. This may have an effect on whether we can begin or continue a relationship with you.
5. INFORMATION AND DATA SECURITY
5.1. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. Only authorised staff of ArchiPro (who have agreed to keep information secure and confidential) have access to this information.
5.2. While we employ reasonable administrative, technical, and physical security safeguards to protect against loss, unauthorised access, use, modification, disclosure or other misuse of personal information, we cannot 100% guarantee the security of your personal information.
5.3. We may hold personal information in electronic form, but will store it in secure systems accessible only to authorised personnel. We host the data that we collect in secure server environments that use a firewall and other industry-standard technology in an effort to prevent interference or access from outside intruders. The Internet, however, is not perfectly secure and we are not responsible for security breaches not reasonably within our control.
6. EXTERNAL LINKS
6.1.The Website contains links to third party websites. We do not control, endorse or accept liability for the content of any third party website. If you interact with them, you may provide information directly to the third party concerned. We suggest you review the privacy policies and legal terms of any linked websites before you provide any personal information on those sites.
7. RETENTION AND DELETION OF INFORMATION
7.1. The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you or other users of our Website and/or Services with a Service or to comply with applicable legal, tax or accounting requirements). We will keep your information for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, unless we are required by law to hold it longer.
7.2. Please note that copies of information that you have updated, modified, or deleted may remain in our systems for a period of time, and we may maintain copies of this information as part of our business records.
7.3. You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected or deleted. If you would like a copy of your information, or to have it corrected, changed, or deleted, contact us via our Contact page.
8. ACCESS TO, AND CORRECTION OF, PERSONAL INFORMATION, COMPLAINTS AND OTHER FEEDBACK
8.1. You can manage your information in the following ways:
(a) You may review and update the account information we hold about you (such as your email address, password and other contact details) by logging into your account and updating it in your account profile;
(b) You can mange your privacy options on the Settings page of your account profile (e.g. by unsubscribing from certain advertising emails and managing your notification preferences).
8.2. You are responsible for ensuring that your personal information is accurate, current and complete. Subject to certain legal exceptions, you have the rights to request access to or corrections, amendments or updates to, any of your personal information.
8.3. If you wish to exercise these rights or if you have any queries or feedback about your privacy or this Policy, you can contact us at email@example.com. In the case of access and correction requests, please provide as much detail as you can about the particular information you seek in order to help us retrieve it.
8.4. In respect of a request for correction, if we think the correction is reasonable and we are able to change the personal information, we will make the correction. Where we are unable to make a requested correction in accordance with the Privacy Act requirements, you may ask us to make a note of your requested correction with your personal information.
8.5. If you have a question or want to make a complaint about how we handle your personal information, please contact us at firstname.lastname@example.org. We will review any question, complaint or concern you may have and will respond to you after we have carefully considered it. We will, where reasonably possible, take steps to investigate and resolve complaints within 30 days. Please note, we may require further information from you in order to resolve any complaints. If we need more time, we will notify you about the reasons for the delay and seek to agree a longer period with you (if you do not agree, we may not be able to resolve your complaint). If we cannot resolve a complaint related to your personal information, you may contact the Office of the Australian Information Commissioner (“OAIC”) directly at www.oaic.gov.au or on 1300 363 992.